/ SHIPPING POLICY
If you order your Macarons before 9am Thursday, we will bake and dispatch the same day.
Most of our deliveries are handled by Royal Mail. We dispatch all orders 1st Class for delivery within 1-2 working days, they usually arrive the next day. When we have delivered the Macarons to the post office, it is out of our hands, if you have not received your cookies within 2 working days, please contact us.
Our online shop is open and able to receive orders 7 days a week. We bake all week long but only and also disptach all week long except Saturday and Sundays
If you wish to cancel your order please let us know before midday as once we’ve baked your Macarons we can’t take any cancellations or offer any refunds - All our products are baked to order.
Our postage and packaging pricing structure is as follows:
Orders under £50 = £3.49 P&P
Orders over £50 = FREE.
Along with our limitations in web design, we must state that if you pre-order one box of cookies and select Friday for the second box, we will send them all on one date. Each order is for one delivery, we are unable to provide multiple deliveries in one order. If you would like to pre-order a box, but have a box sent on the current week, you must place 2 orders.
We take every step we possibly can to ensure your cookies will arrive safely in one piece, but accidents do happen, unfortunately we cannot be held liable for any issues that have occurred during the delivery of the cookies. But if you contact us , we will see what we can do to help. We like as much feedback as possible.